Return & Refund Policy

Your dress is made specifically for you by an international leading designer bridal house, and not through a regular online boutique so, unfortunately, we cannot offer any refund. Fortunately, so far, this has not been a problem for any of our brides . If, before you order, you would like to see more photos of your design, we are happy to send you more images from our photoshoots and behind the scenes. you will get 100% satisfaction for quality and design, about alterations. We make your dress according to the size the measurements you gave us matched. We highly recommend all our brides have their measurements professionally taken. Because each body is exceptional, you might find that going to a local alterations shop is an easy way to make the dress fit exactly how you like it to fit, particularly for tight-fitting dresses. The reason we can afford to keep our prices low is that we do not have the fittings other bridal stores have while we make the dresses. This practice works well for us because it works well for our brides; it’s less complicated, keeps time- and cost-demands low and gives us a good excuse to keep prices low. Win-win! Direct sales to you through our online platform, no brokerage gaps, no complex and expensive array, and no store maintenance costs. In this way, we can give great wedding dresses, uncompromising quality and the same level of design but at an affordable price.

CHANGE OF MIND

Unfortunately, we do not refund due to change of mind unless you have emailed us less than 24 hours before we have processed your order with our atelier. If we haven’t started your dress you are more than welcome to change your order but we cannot refund. We cannot either refund you if you feel that dress does not suit you, as this dress was made specifically for you.

THE PROCESS

When you have chosen your dream dress, it’s time to get some butterflies and officially begin your little journey with our design team Yaniv Persy Bridal , On your dress’ page, click ‘Add to cart’. The page will ask you to indicate your general size (0-16) and the color in some cases. Don’t worry too much about sizing as we’ll confirm the details according to our size chart using your measurements in the next step. Once we have received your order, we sugest to add clear image of yourself front and back with tight clothing, we’ll send you an email requesting the professional measurements of your bust, waist (smallest measurement of your torso), hips (lower bottom – not bones), and hollow to hem (with wedding shoes on). Once we have received your details, we’ll match you to the generic sizing of our size chart. You are not required to do anything else at this stage, besides plan the rest of your big day, of course! Once you receive your dress, alterations / tweaks are very common. All alteration costs are covered by the Bride. The options of payment are PayPal and credit card. Paypal is our preferred method but please choose the option most convenient to you. If you have any questions before or after ordering, don’t hesitate to email us. We only offer certain changes to our designs. Please see available color variations with each dress. Unfortunately, changes cannot be accepted once the order has been processed.